FAQs

Welcome to our comprehensive FAQs page dedicated to all your queries about 916 gold jewelry. We understand that choosing the perfect piece of gold jewelry involves numerous considerations. That's why we've gathered a wealth of information to address your doubts and provide clarity.

How Long Does It Take To Ship My Items?

Please allow 1-2 days for us to ship our jewelry to you. If you would like to view more information about shipping info,please click here.

My Ring Size Does Not Fit

We have provided ring sizes in the product description. If, for any reason, the ring size doesn't fit perfectly, we kindly ask that you consider the nearest Gold Shop that offers ring resizing services. Please note that the cost of resizing will not be covered by us.

If you reside in Kota Kinabalu, we invite you to bring your ring to our shop for resizing at your convenience. However, for customers outside Kota Kinabalu, we recommend exploring other reputable gold shops for resizing services. If you're in the area, you're welcome to visit our retail store. We apologize for any inconvenience caused.

What are the payment methods available?

Our store has partnered with Stripe as our official third-party payment processor.

With Stripe, customers can make global payments using major credit cards such as VISA, MASTERCARD, and American Express.

Additionally, for added convenience, we also accept Apple Pay as a payment method.

Is 916 gold suitable for everyday wear?

Yes, 916 gold is indeed suitable for everyday wear. Its durability and alloy composition make it a practical choice for daily use. While it contains 91.6% pure gold, the addition of other metals enhances its strength, making it more resistant to scratches and dents compared to softer gold varieties like 24K gold.

Return and Refund

To ensure your purchase is 100% satisfactory, we have a return and refund policy for you. Click here for more detail.